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| Corporate
Responsibility
Running a Responsible Business Serco consists of over 600 separate contracts – each run with a high degree of autonomy, as if it were a business in its own right. So how do we manage to operate with a single vision, strategy and values? |
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How do we ensure that every part of Serco achieves the same high standards of corporate governance and compliance with statutory and regulatory requirements? And how do we apply consistent principles of integrity and business ethics to all our activities around the world? The answer is the Serco Management System. Founded on detailed policies and corporate standards, it enables us to balance coherent direction at the centre with customer focus at contract level, and provides a framework of effective controls. |
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CSR - Living Our Values Our values are not a bolt-on extra – something we can afford to do because we’re successful. On the contrary, we believe our success has come, at least in part, from putting our values at the heart of everything we do. By genuinely living our values, we can achieve sustained, profitable growth while also being socially responsible. Our responsible conduct and public service ethos underpin the strength of our relationships with public sector customers. And they enhance the quality of the services we deliver. We’ve developed our approach to Corporate Social Responsibility (CSR) to ensure that we apply the same standards and values wherever we work – while taking full account of our unique diversity and devolved structure. It aims to achieve a fair balance between developing opportunities with our customers, stimulating and rewarding our staff, working with and supporting local communities, and sustaining the environment. View a more detailed document on Living
our Values (Please note: this link will open
the page in a new browser window) in PDF format |
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